Cuts by Amber The Store
Returns Policy
Requesting Help With an Order
If an item is damaged, defective, incorrect, or missing, contact us within 7 calendar days of pickup at amberlirette@cutsbyamber.com. Include your order name, order number if available, and clear photos when relevant so we can review the issue.
Unused Items
Unused, unopened merchandise may be eligible for a return or exchange when approved by Cuts by Amber. Approval depends on item condition, proof of purchase, and inventory availability. Contact us before bringing an item back.
Grooming Products
For health and safety reasons, opened or used grooming products are not eligible for return or exchange unless they are defective or we sent the wrong item. This does not affect any rights you may have under applicable law.
Refunds
Approved refunds are issued to the original payment method. Your payment provider may require additional time to post the refund. Where a replacement or exchange is appropriate, we will confirm the arrangement directly with you.
Contact
Questions about a return can be sent to amberlirette@cutsbyamber.com or discussed at pickup.